State Farm® Insurance Agent Steve Sparkman
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Tina Welsh
November 18, 2024
"I had a fabulous interaction with Kellie and she was able to save me money on a policy that offers more than my last policy offered, and she also helped me switch companies! She tailored my policy to my needs and answered all of my questions! I am so thankful that I switched to State Farm, and I plan to switch my homeowners policy as well! It’s a pleasure working with them!"
"Thank you so much for sharing your experience with Kellie! We're so glad she could help you save money and find a policy that better fits your needs. Let us know how we can assist you in the future!"
Cory Shumaker
October 23, 2024
"I got my supplemental health insurance with Emma from this office recently, and she is just wonderful! Really refreshing to talk to an insurance salesperson that’s honest and seems to really care about your well-being, not just your business. I’m thinking about getting more policies with her when my others go up, she’s great!"
"Thank you for sharing your experience with Emma! We appreciate your trust and look forward to assisting you with any future insurance needs!"
Thomas Mooney
October 23, 2024
"I contacted State Farm today and talk to Emma Feller. I was calling to compare my current Auto policy. She displayed such knowledge, confidences and honesty you just had to be impressed. This what you want in an Insurance agent. Steve you have a winner here."
"Thomas, thank you so much for sharing your experience with Emma! It's fantastic to hear that her knowledge, confidence, and honesty made such a positive impression. We're proud to have her on our team and are delighted she could assist you with your auto policy comparison. Your feedback means a lot to us!"
madeline amthor
July 12, 2024
"Steve and his team have been absolutely wonderful to work with! They have been very responsive and helpful. I highly recommend!"
"Thank you for your kind words, Madeline! We are thrilled to hear that you had a positive experience with our team. Your recommendation means a lot to us!"
LINDA JONES
May 7, 2024
"I give them one star because they keep going up on my car insurance, which is ridiculous since they are all old cars. They need to give a discount for disabled veterans. My husband is a disable vet. And the other reason I'm giving you one star is my husband hit a deer a year ago. Took his truck to Elite Body shop now Collision One in Kilmarnock, VA to get it repaired. The truck had been there a year and they have not started working on the truck. But they have been paid to repair this truck. This is unacceptable for Collision One to do this. It is also unacceptable for State Farm to let this happen and not do nothing about it. This is BAD FOR BUSINESS for COLLISION ONE AND STATE FARM."
"Linda Jones, I would like to respond by saying that I completely understand that the premium increases stink. Myself and everyone are having to pay more than we were in 2023. While we reduced premiums for all customers in 2020 through 2022, we are now having to increase due to the extreme increase in car values. It now costs a lot more to replace vehicles when they are totaled than before. I hope we see the pricing of vehicle parts and vehicle costs go down moving forward to give us the relief to lower rates. As far as the truck that has been in the shop, we want to pay the claim and cut the check when the work is done. I understand your husband has had a number of issues with the body shop he originally chose and that is a body shop issue. We are ready to pay any shop when they do the work. After speaking with your husband and understanding that he has taken the truck to another shop hopefully the work will finally get done. Keep in mind we don’t take part in repairing a vehicle. When you take a vehicle to a body shop to get work done that is between you and the shop. Sadly we have no control over that shops employees, processes, or ability to get the work done. However, once the work is done and billed we will then pay. I hope this clears up your perception of our role in the repair process. I did have the pleasure of speaking with your husband today and it sounds like the new body shop is going to be better. We do appreciate your husband's service and your business."
Shane Hammell
January 25, 2024
"Carrie and Michelle were so helpful with everything. Sat down with both of them and was able to get a bunch of stuff accomplished and they helped me save a bunch of money! Very very helpful and Carrie is very communicative! They are awesome."
"Shane, thank you for your 5-star review and recognition of Carrie and Michelle! We're so glad to hear they were able to assist you with your policy and save you some money. Your kind words are much appreciated."
Pittman Bay Lawn Care
December 16, 2023
"If you like your monthly premium going up every month! This is your agent! My monthly premium has been going up for the last almost a year! And it seems like there’s no sign of stopping, I’ve had my insurance through this branch and company since I’ve had a license to drive! And that’s been about 35 years, talk about loyalty! But that’s ok there are plenty of other companies that will gladly insure my 5 vehicles! Get your insurance here if you like spending money!! No stars in my opinion but I had to leave one so this would go through."
"My team will be happy to review any increases with you to make sure you are taking advantage of all available discounts. While I cannot determine exactly who you are to reach out, it could benefit you, if you would reach out and make contact with the office. Here is an overview of what has been happening within the industry and rate increases. During the pandemic, State Farm, being a mutual company, owned by the policy holders, reduced rates 10-30% depending on location and the type of vehicle. The reason for such a reduction was that overall traffic and vehicle usage was way down and there was profit that needed to be distributed due to the lack of claims. State Farm found that the most cost effective way to distribute those funds was to reduce rates. During this time there was also a series of events that has had a massive impact on today’s rates. Those events were a chip shortage, factory shut downs due to Covid, stalled parts production and consumers having additional cash. The additional cash increased demand for vehicles and automotive prices drastically increased over 2021 and 2022. There was no formula for any insurance company to handle the situation of all the vehicles getting back on the road and now with vehicles that actually appreciated in value. We also had a Legislative change in Virginia, where the State legislature voted to make insurance companies increase payout and coverage for people who are injured by underinsured drivers, which created more pressure for additional increases in rates. However some customers have elected to opt out. The current increases in premium initially gets us back to the pre-pandemic rates and some additional rate to handle the drastic increases in automobiles pricing, increased parts pricing, increased labor pricing and the state legislation change. While most everyone got back on the road in 2022, we were able to hold off increases until this year. Please feel free to give us a call to review what we can do to help find a possible solution or discounts."
sailing null
November 15, 2023
"Fantastic customer service! If you are looking for a nationwide insurance company that provides that local customer interaction that is lacking these days, the client reps in the local office are just who you are looking for. The best part of making the call was the rate they provided for both my home and auto insurance was lower than any other quote by far. Thanks to Carrie, Steve and the team!"
"Thank you for the fantastic feedback! We're thrilled to hear you were happy with the auto and home insurance rates we provided. We truly appreciate your kind words recognizing our team."
Richard Bennett
February 2, 2023
"Sam helped me update the description of my home. She was extremely helpful and spent 20 minutes helping me through the process."
"Richard, thank you for the wonderful 5 star review recognizing Sam! We truly appreciate you taking the time to share your experience. "
Bess Conner
January 27, 2023
"New agent same lovely office crew!"
"Thank you for the 5 star review recognizing our team members, Bess! We truly appreciate the compliment. "